Queuebee Installation at Bank of Maldives (7 Sites)

Project Overview

Astech Maldives was assigned the task of providing a comprehensive Queue Management System across seven key branches of Bank of Maldives (BML). Recognizing the necessity for an efficient queuing solution, BML sought Astech's expertise to enhance customer experience, particularly during the COVID-19 pandemic.

Locations

BML Main Branch 1st and 2nd Floor
BML Customer Service Center
BML Hulhumale Branch
BML Villimale Branch
BML Male Business Center
BML Loan Center
BML Islamic Branch

Astech Maldives is honored to have collaborated with Bank of Maldives on this vital project. By implementing the QueueBee Queue Management Solution across seven branches, Astech has helped BML enhance customer experience, streamline operations, and prioritize safety during challenging times. As a trusted partner, Astech remains committed to delivering innovative solutions that exceed our clients' expectations and contribute to their continued success.

Our Solution

Astech Maldives supplied and installed the QueueBee Queue Management Solution across multiple BML branches. QueueBee, renowned for its versatility and user-friendly interface, was seamlessly integrated to meet BML's specific requirements. The solution included a mobile app feature, allowing customers to take tokens remotely, thereby minimizing crowding and ensuring adherence to social distancing guidelines.

Key Features

Mobile App Integration: QueueBee's mobile app feature enables customers to take tokens remotely, reducing wait times and promoting a safe environment during the pandemic.
Centralized Management: With centralized management capabilities, BML can efficiently oversee queuing operations across all seven branches from a single interface.
Customizable Options: QueueBee offers customizable queuing options tailored to each branch's unique needs, ensuring optimal efficiency and customer satisfaction.
Real-Time Analytics: The system provides real-time analytics and reporting, allowing BML to gain insights into queuing patterns and make data-driven decisions to improve service delivery.
Seamless Integration: QueueBee seamlessly integrates with BML's existing infrastructure, ensuring a smooth transition and minimal disruption to daily operations.

Benefits

Enhanced Customer Experience: By implementing QueueBee's mobile app feature, BML has enhanced customer experience by reducing wait times and promoting safety during the pandemic.
Streamlined Operations: With centralized management and customizable options, QueueBee has streamlined queuing operations across all branches, improving efficiency and reducing administrative burdens.
Data-Driven Decision Making: QueueBee's real-time analytics provide valuable insights into queuing patterns, allowing BML to make informed decisions to optimize service delivery and resource allocation.
Seamless Integration: Astech's seamless integration of QueueBee with BML's existing infrastructure ensures a smooth transition and minimal disruption to daily operations.