Queuebee Installation at Maldives Inland Revenue Authority (MIRA)

Project Overview

Astech Maldives was assigned the task of providing a Queue Management System for the Maldives Inland Revenue Authority (MIRA), tailored to handle the anticipated high volume of customers resulting from the implementation of GST/BPT. Recognizing the need for an efficient queuing solution to manage the influx of customers, MIRA entrusted Astech with providing a comprehensive system.

Astech Maldives is honored to have been selected as the contractor for this project. By implementing the QueueBee Queue Management Solution, Astech has helped MIRA manage the influx of customers resulting from the implementation of GST/BPT, improve efficiency, and enhance the overall customer experience. As a trusted partner, Astech remains committed to delivering innovative solutions that exceed our clients' expectations and contribute to their continued success.

Our Solution

Astech Maldives supplied and installed the QueueBee Queue Management Solution at the Maldives Inland Revenue Authority's headquarters in Male’, Maldives. QueueBee, known for its adaptability and effectiveness, was seamlessly integrated to address MIRA's specific requirements for managing customer queues resulting from the implementation of GST/BPT.

Key Features

Online Queue Management: QueueBee offers an online queue management system, allowing customers to join queues remotely and reducing physical congestion at MIRA's premises.
Customized Queuing Options: The system provides customized queuing options tailored to the specific needs of MIRA, facilitating efficient management of different types of customer queries.
Real-Time Updates: QueueBee provides real-time updates to customers regarding their queue status, ensuring transparency and reducing uncertainty.
User-Friendly Interface: With its intuitive interface, QueueBee simplifies the queuing process for both customers and MIRA staff, enhancing overall satisfaction.
Seamless Integration: Astech seamlessly integrated QueueBee with MIRA's existing infrastructure, ensuring a smooth implementation process and minimal disruption to operations.

Benefits

Reduced Waiting Times: The Online Queue Management System reduces waiting times for customers by allowing them to join queues remotely, improving overall efficiency.
Enhanced Customer Experience: QueueBee's user-friendly interface and real-time updates enhance the overall customer experience, fostering positive interactions with MIRA.
Streamlined Operations: The system streamlines operations at MIRA by providing efficient queuing options and reducing physical congestion at their premises.
Scalability: QueueBee's scalability allows MIRA to adapt to changing demands and manage fluctuations in customer volume effectively.